On a flight to IAH, I was sitting next to a pilot trainer (in coach, by the way!). He was asking everyone and anyone nearby how CO could improve.

Certainly this is not his job. I was extremely impressed. THAT is professionalism.

I'm very happy to report that I've never had a problem with CO that wasn't resolved promptly, courteously, and to my complete satisfaction.

I'm hoping 2000 will be as good as 1999 was.


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"I will not be pushed, filed, stamped, indexed, briefed, debriefed or numbered. My life is my own."