I received communication back from Ms Vivarais at the CTA today in regards to my complaint (after I forwarded her recent LX emails and original CoC)...
Your comments have been duly noted and your file will be further reviewed to assess how the issues you mentioned should be addressed.
You will be informed of the outcome of this review.
Yours sincerely,
Ms. Kimberly Vivarais
Agent aux plaintes/Complaints Officer
Lets hope the CTA can get something done!