Originally Posted by
QueenOfCoach
My best suggestion is to get the name of the highest ranked person you can find and write a polite, succinct email to that person stating your case as nicely as you can.
Polite, constructive feedback via social media (Facebook, Yelp, Tripadvisor) might prompt a response ... or if you are very unhappy with the service that you are getting, do business with another airline/service provider.