You can safely assume that any business you deal with in a way that personally identifies you will have the ability for staff to record notes about those dealings with you which may be referred to by other staff in the future.

AA will be no exception to this.

This is one reason why the standard advice here is that if you are not getting what you need from an AAgent, do not escalate into an argument, politely disengage and call back later until you find an AAgent that sees things your way.