I have a question-- I had a bad experience in attempting to change a flight a couple weeks ago. I won’t get into the specifics of that matter now, since the time has passed, but basically I had an argument with a ticket agent over the phone, did not receive a change of my ticket, and then realized that an additional error had been made, called back and spoke to a different agent, who I told about my previous agent conversation, and my new discovery of an additional error. She fact checked my claim of the additional error, and then authorized my change, but then returned a few minutes later to say she couldn’t change my reservation because the previous agent had put a block on it that she could not override. I asked to have that agent call me back, and I never received that call. Again, that is over, and I just had to deal with it.

But I have noticed that since that event, ticket agents over the phone have not been as friendly with me. I just got off the phone with another hostile ticket agent who had me on hold for 45 minutes just to make a simple schedule change, which I was paying for. Is it possible that the ticket agent I had a bad experience with two weeks ago somehow put something into the system indicating that I am difficult to deal with, and, as a result, I am being treated poorly by ticket agents?

Do they keep tabs on their customers like that, and, if so, how can I correct it? I am truly a super nice customer... but that ticket agent was wrong, plain and simple. However, I don't want to be labeled a trouble-maker just because I was right... if such labeling is even done.

Anyone have any info on this?