FlyerTalk Forums - View Single Post - How good is CX with baggage damage compensation
Old Oct 24, 2012, 1:03 am
  #4  
fakecd
 
Join Date: Apr 2001
Location: HKG/HND/OOL
Programs: QF Emerald. SQ Gold.
Posts: 3,170
baggage damage claim not done in the baggage area will almost never get accepted. You could try the insurance but they also need some paperwork from CX (again only issued inside the baggage area).

your better and realistic remedy is to fly with CX next time and tell them it broke on THAT flight....
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