Originally Posted by
fozziedoggie
Just finished a phone call with CitiBank regarding the status of my certs. FWIW, the supervisor told me they (CitiBank) have been aware of a glitch preventing transmission of certificates since October 10. They are now telling me that my certificates will arrive via HHonors e-mail in approximately 6-8 from my statement close (10/17/12), despite the fact that the HHonors/CitiBank web-site indicates it's from time spend threshold is met:
Weekend night certificate (s) is (are) earned after purchase requirements have been met with the Citi Hilton HHonors Reserve Card.
Please allow 6-8 weeks after purchase requirements have been met to receive your certificate.
Sheesh...What a way to run a business!
It's been a LOT longer than 10/10 for this "glitch" My first statement closed on 8/20 and I had already met the minimum spend by then and still NOTHING. I have placed a couple calls to Citi and the Diamond desk. It has been confirmed by both Citi and the diamond desk Citi sent the info over around 8/22 but Hilton is claiming there is some sort of transmission file. I would recomend everyone who hasn't received these yet to call Hilton and complain. The more complaints they receive the faster they will resolve this. I also sent an email to the diamond desk this morning complaining but haven't heard back.
There are others on the thread for this card that haven't received their certificates yet either. Seeing my purchase requirement was met in mid-August and that statement closed 8/20 it is welel past the deadline.