Originally Posted by
tufasttt
I just got off the phone with the CSP rep, here are the main points that I tried to convey:
1. I accept the fact that technically, I am at fault for not reading the T&C correctly. At at the same time I had no idea that the transfers I made to friends and family were illegal so I did not willingly violate the rules.
2. When I made the points transfers, the T&C were not enforced by the representatives, so technically they were accomplices with the illegal transfers.
3. The purchases that I made and the balance that I still have to pay for, should be allowed to accumulate miles for.
4. I've been a loyal Chase customer, with excellent credit history, on time payments, and about 10 friends referrals to date.
The representative was giving me attitude as soon as I started making my point # 2. Very strict, absolutely no leniency, and apparently indifferent that you are a loyal customer for years. I even asked her about a hypothetical scenario. I said: "So you are telling me that you cannot help me out with this issue (accumulating miles on the remaining balance) even though I've been with Chase for number of years and referred chase to 10 friends? You are telling me that you don't appreciate my business and don't care if I take my business elsewhere?" Representative did not care, just said that "you are entitled to do what ever you like!" and "Chase has already been lenient when we allowed you 90 days to take advantage of your accumulated miles" (well that's a given, I've ran tens of thousands of dollars through this card, so I think I'm definitely entitled to those!!!) I also tried to request a supervisor but the representative told me that there is nothing a supervisor will help me with that the representative haven't explained to me already. I'm very disappointed with Chase and their treatment of customers. In America, there is always lenience for the first offense, especially when it is unintentional. I WILL be taking my business elsewhere, and will be recommending the same to all the referred friends.
I haven't finished reading this long thread yet, but I just have to remind you this cardinal rule: when you encounter a "difficult" CSR, Chase or no Chase, thank her/him politely and
do call again. Would you also bother arguing with a lock on the door?
And in regard to your threats to take your business elsewhere--do understand the simple fact: they just don't care! Keep this in mind and you'll save yourself a lot of aggravation.