Originally Posted by
njcommodore
from
United Refund Policy:
United will refund change fees and tickets in certain cases. All requests must be received before the expiration of your ticket and must be accompanied by proper documentation (see below). If the refund request is approved, a refund, minus a $50 USD processing fee*, will be provided to the original form of payment. This policy applies in the case of illness or death of the traveler, traveling companion, or immediate family member, as well as customers actively on jury duty at the time of planned travel.
That clears that up for me - thanks a bunch