Originally Posted by
pekim
Well - I'm just going to send the full documentation every second day until I hear from them. And I'm trying to avoid SAS for future flights - too bad.
I also had a bad experience on the transatlantic flights this summer - my son passed out in the plane, going there - so I called SAS to ask for help with seating us together on the way back across the atlantic. They said - sorry we cannot help... PERHAPS the flight-attendants can help you once on the plane...
Not really good enough in my mind...
Pekim
The seating is always a tricky one, who to make unhappy, the people who have already been assigned the seats and maybe have requested them for a specific reason, or the people who for good reason need to be seated together? My experience is that most airlines refer to the gate or the FAs to solve the issues, and that they mostly are solved before departure. That being said, I fully sympathise with families' need to be seated together. I can often switch in the plane if I am not moved away from the aisle, but I am pretty PO'ed if my seating assignment is changed without notice. Except upgrades that is.
SAS and retro claims is a pretty bad story if it has to go to bangkok. takes forever. However, if Bangkok declines something, and I feel that is wrong, I normally call the Copenhagen EB service, and they can usually fix it, or look in to it much faster than writing to BKK again.