After further consideration about the lack of comp on my broken seat in CW, we are of the opinion [the OH and I are unanimous in that] that the CC didn't put it in the Tech Log as I requested. Thus, in BA's eyes, I'm presumably seen as a serial scammer for Avios using the 'broken footrest ploy'
However, I'm comforted that, on
18 Oct …
Originally Posted by BA CS
I would like to reassure you that we do listen and take account of what our customers tell us. I have now recorded the details of your complaint. A group of senior managers from across the business look at the problems our customers face, and how we can improve. Some issues are easy to fix quickly, and some may take a little more time to put right. We want to iron out the difficulties, and our Chief Executive expects us to make continuous improvements across all areas of our business for our customers.
They said that about my broken suitcase as well on
19 Oct …
Originally Posted by BA CS
I would like to reassure you that we do listen and take account of what our customers tell us. I have now recorded the details of your complaint about mishandling of the bags by our baggage handlers at the Jersey airport. A group of senior managers from across the business look at the problems our customers face, and how we can improve. Some issues are easy to fix quickly, and some may take a little more time to put right. We want to iron out the difficulties, and our chief executive expects us to make continuous improvements across all areas of our business for our customers.
Are there any cartoonists on this Forum? I would be really be interested to see this group of senior managers addressing
"insert your complaint here" 
PS: Hmmm different capitalisation of "chief executive"! Different template? Transcribed instead of 'cut & paste'?
