Originally Posted by
rishib
Yep, doing it right now, on the phone. My wife is a GM and I'm Gold, and we are on two different PNRs going from IAH to BOM. We were booked into E- originally. The phone agent just moved us into E+.
Interesting - I called twice: First agent refused and said it was not possible anymore because supervisors were cracking down, second one made the change in a heartbeat.