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Old Oct 18, 2012 | 2:20 am
  #11  
LTN Phobia
Moderator: The British Airways Club
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Originally Posted by ColdWalker
I noticed today that hidden away near the secret door after south security is a podium asking you to rate your security experience. I glanced it out of the corner of my eye as I was walking off - it would be easy to miss. There are various buttons with smilie faces on to press. I went for the red faced, steam emitting victor meldrew one!

I think there is a general view on BAFT that security at T5, how shall I put it, is blessed with a remarkably large opportunity to improve. I would encourage people to look out for the rating machine as you exit security
The machine has been at T3 for some time as well (longer than it has been at T5, I think).

Last time I was at T5, about a week ago, I was sorely tempted to press the red, angry one for the slow system/procedures but the lady screening officer was so nice that I couldn't say it was a terrible experience, but I also could not condone the system/procedures so I couldn't press anything.

T3 has copped many, many red one from many, many people. I am surprised that the red one hasn't worn out yet.
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