Originally Posted by
travelingman79
It's the HR New Orleans. As MSPeconomist has mentioned, the deposit requirement should've been stated in the terms when the reservation was made. The timing also seems strange, since it was not collected at booking but well after.
Agreed. I couldn't find any such condition on the property's web site, in my email confirmation, or in the reservation details at hyatt.com.
I don't intend to cancel this reservation, so I guess in the end it doesn't matter to me on this reservation, but it's the principle…
It's only a few weeks in this case, but I've seen hotels, primarily resort properties but some conference rates, charge the entire amount to a credit card up to six months in advance of arrival when these were not nonrefundable rates. I consider it to be completely inappropriate, even when it's a stated policy, but much more so when it's done without warning. It could create a real problem for someone with a low limit on the credit card being used to guarantee the reservation if they're doing other spending/travel when the deposit is taken.