Originally Posted by
behrendorff
Hi,
I have made a booking at the Grand Hyatt in Schaumburg, Ill. This hotel is a category 1 hotel, which means that a Suite should set me back 8.000 points.
However, for my 8.000 points, I have only been able to get an Executive king room and not a suite. I have contacted Hyatt guest relations, who have told me that:
"At this point, the room you currently hold is what the property has selected as the suite for award redemption"
Who gets to decide that a room is a suite? Does Hyatt or the hotel make these definitions?
Any advice?
There is no Grand Hyatt in Chicago, let alone Schaumburg...
Some hotels do not have enough suites and therefore make a premium room available for such redemptions, if they do not opt out entirely.
It is up to you now to decide whether you are satisfied with that room, another option would be a standard room at 5k/night
Depending on your status, you should be upgraded anyhow, so it might not be worthwhile to spend another 3k/night.