Hi,

I have made a booking at the Grand Hyatt in Schaumburg, Ill. This hotel is a category 1 hotel, which means that a Suite should set me back 8.000 points.

However, for my 8.000 points, I have only been able to get an Executive king room and not a suite. I have contacted Hyatt guest relations, who have told me that:

"At this point, the room you currently hold is what the property has selected as the suite for award redemption"

Who gets to decide that a room is a suite? Does Hyatt or the hotel make these definitions?

Any advice?