Hi,

Writing to ask what you think are the responsibilities of a hotel booking websites www.booking.com to be exact in this case:

I booked a hotel in July for a September Stay. Rate included breakfast and is shown clearly on the booking. Date of stay arrive at the hotel, the hotel says that they have stopped the breakfast service since the past 1 month.

Could not book anywhere else as i was in town for an exhibition and stay details were shared with a lot of people.

Upon return i complain to booking.com and their final reply after a few exchange of emails is :

"Kindly note that this email is in regards to your reservation at the Hayatt Home Hotel. I apologize for this hotel no honoring the terms of your reservation. At this point in time without receipts we are unable to recommend compensation for your breakfast. Should you wish to pursue this matter we do ask that you please contact the hotel directly. "

My question is what is the responsibility of booking.com in such a scenario? if the hotel does not honor what they commit, in my view they should:

1. Either compensate themselves
2. Take the hotel off their website