Originally Posted by
tom911
Sounds like you're on good ground to complain to DOT being that you've documented it on the website. Was it there back in January, though? UA does change things occasionally. I'd go ahead with the DOT complaint with the assumption it said the same thing back in January.
I'd also look at the Air Carrier Access Act and see if anything there might apply.
http://www.disabilitytravel.com/airl...ct_details.htm
OP has
NO grounds to complain to anyone. Not UA, not the DOT! This did not happen to the OP. It happened to a friend if his. That friend should complain but make sure the facts are straight first. Everyone here loves to scream DOT, COMPLAIN, ETC without bothering to note it didn't even happen to OP