Originally Posted by
San Gottardo
The other thing I repeatedly noticed with AF is how little they can put themselves in the shoes of frequent travelers. Although this being the most lucrative segment, the entire functioning of the company is still in many respects geared towards more occasional and often leisure travelers. Statements like "it doesn't matter, you can wait 30 minutes for your luggage, what is so urgent" are adding insult to injury. Yes I have more important things to do, and yes it does matter if for every flight I added another 30 minutes for luggage delivery (or tricking the OLCI system, or searching for the right entrance to the security lanes, or the right CKI counter, or searching for a place to eat because neither lounge nor plane offers it) then I would lose the equivalent of several days a year just on that.
Exactly. AF seems geared to customers conditioned to accept poor service. Priority baggage simply doesn't exist on AF. Anywhere. AF management either do not understand the need for such elements or they have been unable to persuade unions of the desirability of such. Just as competitors are ramping up service standards AF management are still trying to assess whether any such service is even required. They are that far behind. Consequently I am doubtful about M de Juniac's chances of success.