Originally Posted by
ByeByeDelta
I was talking with my local station agents about eTickets a few days ago. Their main gripe is that some tickets are being automatically lifted instead of canceled after train departure. They've had several passengers come in with "unused" tickets that are marked as lifted. This requires a phone call to have the ticket lift reversed to free the value for an exchange.
Don't know if this has anything to do with the nuclear "Lift All" option by conductors or a broader system function operating contrary to published policy. The agents seemed to indicate it was an automatic system function.
The conductors don't have a nuclear lift all option. The only lift all occurs if there is a system outage and the conductors can't scan. That is initiated by management. In most cases tickets are showing lifted without being scanned because......they were not scanned. If you miss the train and don't call after a certain amount of time it will be considered a no show. Or the passenger was on the train and it was not scanned it will be a no show. And if you had a return or another leg on the reservation that will be canceled too because the passenger becomes a no show.