Originally Posted by
NA-Flyer
No one from LH will answer this tricky question clearly
If this is the case LH should instruct its staff to state in case of questions
"Sorry Sir, I am not allowed to answer your question as it is qualified by LH as confidential" or equal words.
It will be very stupid to provide an answer that is misleading or totally wrong. Unfortunately this behaviour will confirm the opinion that one cannot trust airline staff about the sincerity of their information given to their customers.
Where will such behaviour ends as this is taken over and becomes the Company culture of LH.
Is LH staff also allowed to provide their managers with misleading or totally wrong information and vice versa?? Will be a nice environment to work in.
