Originally Posted by globaltravelers

Swiss has no excuses or reasons to cancel.

Their arguments will never pass a regular joe jane normal consummer jury.

1. Swiss did not act timely to stop the bookings. If we can see a fare sale on ft and book it, then swiss should also see the same fares, be alerted of the fare and cancel or block it right away if they truly believe it was a mistake fare.

2. In this age of internet and forum, if we can see the post of the sale and buy It, then swiss should also see the same posting at the same time as us. Swiss has a lurker here. And if any airline company do not regularly and timely monitor these board for what they perceive a mistake fare, then they did not properly do their job, and should be held accountable.

3. There are companies out there that offer automatic softwares solution to alert swiss of any wording or potential reputation issues. They can either pay a physical person to monitor these board, or implement a software solution to alert them of what they think is a fare that is too low for their shareholders. Or swiss could have hedge their risk by buying specific insurances. No excuse here.

4. if i am a regular consummer, i saw a fare sale advertised , i went online check the fare, saw what was offered, and buy it. There was no confusion about the prices, no confusion about the class of service. I paid the price that was consistently displayed through out the process. I paid the price that was offered at the confirmation page. I received an etickets, comfirmation of seats, my credit card was later charged the same amount that i was offered and bought.

I bought a fare that was displayed as non refundable. I expect to fly as booked, if not, i or the airline cannot cancel without penalty.

If there was any confusion from my part, or if i or swiss had a change of heart , i would have taken advantage if the 24 hour travelocity cancelation policies. If we want to be fair, Swiss had the same chance to the same 24 hour timeframe.

5. If swiss truly believe it was a mistake fare that they should not honor, swiss or other airlines should have block the new bookings a la united right away , not 1 day or 1 week after, where rangoon does not exist on the map and disappear from the booking engine.

6. In this case, For the above reasons, that was the contract that i and swiss agreed upon. Swiss sent me the confirmation, and since there is no dispute of the fare or the contract in a pre-determined timeframe , 24 hour, both parties have to respect their obligations of the sale and purchase transaction.

Swiss has no moral rights to cancel my tickets. Swiss has no moral rights to tell me that what i bought will not be delivered by swiss. Swiss or any other airline cannot and should not tell me what i bought will not be honored, especially if the seller swiss took too long to dispute the sale.

If i tried to dispute a sale outside their time limits, i have no chance. If i tried to dispute an obvious fraudulent charge on my credit card outside the reasonable timeframe, the credit card company would have refused to hear my case, and i would have made someone in ethiopia richer...