Originally Posted by
wazow
I do not know why. I thought that policies for upgrades are set up to encourage desirable customer behavior. Keeping such policy secret is not rational, IMHO.
You hit the nail on it's head. Therefore, the only logical explanations of the recent change in upgrade policy is a certain amount of contempt towards LH's frequent flyers, or -- my personal favorite -- the Excel sheet fallacy: in an Excel sheet less potential revenue is "lost" when upgrading higher booking classes compared with upgrading lower booking classes. Some bonus payments were probably tied to "reducing revenue lost through op-ups" (having in mind mechanisms to avoid overbooking situations) and someone came up with thise scheme...
HTB.