Originally Posted by sushi lover

I called the Medallion line initially to put the SWU coupon into use. According to a gate agent they cannot do it at the airport. My complaint to DL included the fact that in two attempts to use an SWU in my short time as PM, I have run into 3 agents that did not know the benefits of the SWU or how to use them. I do not know how to "tweet", or have any desire to learn.

The SWUs are a big benefit to me. I always buy my tix less than 24 hours out, so almost always the upgrades are all given out and there are only 2 or 3 seats left. I will use an SWU on longer flights to put me over any DMs on the list. I will not accept DL not knowing what they are doing with these things.