FlyerTalk Forums - View Single Post - UA refusing refund despite schedule change
Old Oct 14, 2012, 1:22 am
  #13  
craz
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Join Date: Nov 1999
Posts: 24,153
Originally Posted by PanAmWT
I was told by a 1K agent UA would waive change fee only if the schedule change is 3 hours or more.
I had my HNL outbound changed from 7:25am to 7am for a 1/13 res. W/o any problems I said it wont work for me (it doesnt) and she rebooked me on the previous day instead which works better for me

Problem is the OP wanted a Refund, could be if the OP calls back and says the new times dont work Id rather change it to ... w/o changing the O&D they will work them. A refund is alot harder to get if the new times arent a few hrs different
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