Originally Posted by LuvAv8n

Same experience on my last international flight. Saw J8, so figured Z would eventually open up. Got my EF notification, looked at my reservation on line, and no upgrade. Called DM desk, and got the same story. "I see you are waitlisted. Should have auto cleared. Sorry. Blah blah blah."

This is one of the many reasons I have EF, because I don't trust Delta's automated system to get things right, especially when I am rolling the bones on a Z = 0 flight. (Yes, I know, there are those of you who will say to only pay M when Z is greater than 0, but business trips are not always so flexible.)

Av8n

Originally Posted by craig44485

^+1. Never wait for DL to process it. One time I got the EF alert, called DL, and agent said it would process when it rolled over within the next few hours, pressed her on how long and she said 2 to 3 hours. Checked back in 3 hours and still nothing. Called again and was told not all 3 segments had opened up Z and all 3 needed to do so before the SWU could be processed. (MNL>NRT, NRT>JFK, JFK>PIT) This did not seem right, so I tweeted @DeltaAssist and the person there was able to book me on 2 of the 3 legs, while being on stand-by for the last leg. The main leg I wanted was NRT>JFK which was the one that opened up first, I could live with sitting in the back MNL>NRT or JFK>PIT if it came down to it. It all worked out fine in the end, though for some reason I got the upgrade from my status JFK>PIT and not the SWU, not sure why??

Originally Posted by HongKonger

Never wait for the automated system. When you get your notification, call immediately. Otherwise you are playing with fire.