Anybody have trouble again with this lately?
I booked two tickets on the same day, one award reservation and one $$ reservation, and then cancelled the two of them within 24 hours online. The charges for both flights did post as transactions to my United CC. When I refunded the points reservation, I got the points back immediately and the $10 in fees or so came back the next week. However, I never got the $$ back from the $1000+ ticket.
I called the 1K desk and the rep told me it was never actually charged. Uhh, yes it was, are you calling me a liar?! He said the charge should have never gone through, as the reservation was never even ticketed. So, he instructed me to put in a refund request on United.com/refund - he said it cannot be done over the phone.... is that true?
Either way, I'll give them a week and then dispute with Chase, as the bill is due on the 24th and I'm not about to start bankrolling United.