Originally Posted by
Aloxford
Whilst of course agreeing that the OP felt that the BAEC service rep had been rude which is unacceptable......I do have a sneaking regard for the person who tells a potential non customer who is being difficult that really we don't want you as a customer.
This is, in fact, amongst others, a reason that I will NOT fly FR. If MO'L says (as he has already) that "it's the passenger's own f*ck up and they should pay for it", and that he doesn't want business from that type of customer, then I won't give my business to him...