FlyerTalk Forums - View Single Post - MUCH better phone agent on Kettle line!
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Old Oct 11, 2012 | 1:19 pm
  #6  
goodeats21
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Based on a couple experiences, I am not sure there is much of an "elite" line anyway. I do not believe there is much (if any) difference in the agents that are answering the lines, regardless of status.

I am starting to believe higher status only equals moving to the front of the queue and a notation on the call screen to answer "premiere line"....or maybe even "1k line", though that is hit/miss.

Perhaps really new agents don't get elite calls, but I truly believe the days of dedicated 1k "qualified" representatives have passed.
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