Apparently it's now on a spreadsheet to be processed and could take upto 14 days from now, although at the end of call was told to wait a month. I wouldn't mind & would trust this info., were it not for the fact that in the previous 15 mins of the phonecall I was told other info instead, such as 'we're still awaiting info from cathay'....and only at the end was I told this....presumably notes on customer accounts are quite difficult to read.

Anyways it's been 3 months so far, since Cathay faxed the info over & the saga continues. Thank goodness it was the most simplest itinery possible (no multiple airlines or layovers or change of cabin etc.)...as otherwise it could have blown up their mileage computer system thingie.