Starwood Lurker

I'm going to suggest that if your Ambassador can't get it done, then probably no one can.

Anytime you want to change the arrival date on an existing reservation, it is going to cause a renewed availability check. If the first night is not available, then the existing reservation cannot be amended.

You might check on a Platinum override for the first night, but it would be booked at RACK rate in the lowest category room available under a different reservation number, meaning you may have to move after the first night, if successful. Also, if the property has instituted a black out date for the arrival date you want, the Hilton may be the only option.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]