Just got off the phone with 3 "elite" desk reps. First one (pmUA) said you absolutely cannot waitlist award flights if there is a * partner in the res. After checking with a supervisor for 10 minutes comes back and says the same thing. I wonder if she just went to the bathroom and came back without checking with anyone else. I say thank you for nothing I'll call back and have someone else do it. Second person does it no problem and says I'm waitlisted. I hang up before confirming it. Check the res a few times and still no WL. Call a third time and ask the rep if she's pmUA or pmCO because if she's pmUA I want to speak to a supervisor. Asks for the PNR and says the WL is on there. I explain what happened with the first two and she reiterates that the first rep was right and it was done for me as a courtesy because I'm a 1k. I wish we could get rep #s for these people who clearly do not know the rules and report them. I know I violated a few of the hang up and call back rules, but that was pretty annoying.