Yes, there are plenty of local agents not far from where I live, I just thought I'd try the new alternative. Their service was really great and extremely responsive, I was just surprised when I say they were Fedexing from London, and then a bit more surprised when I saw the 'foreign transaction' fee on my card bill.

I think they could fix the problem by just noting on their front page that the charge, although in USD, would originate in London.