Originally Posted by
ldsant
If any of you ever have the true privilege of speaking with Sarah Delimonte on the Diamond Line consider yourself lucky. One of THE nicest reps I have ever had the privilege of speaking with. Knowledgeable, professional, friendly, and warm. Most impressive. And yes, I did talk with her manager and send an email about the VERY positive experience with her.
There is no such a thing as "Diamond" line. There is a phone number for Diamond customers that connect to the same pool of (un)informed agents as if you would call the reservations department with no status.