Points.com is just awful. A total ripoff and total non customer service. But, if you're desperate for a few miles for an award... However, I don't even want to think about that. I use/buy miles through e-rewards.com or make a purhcase through an airline[portal or something before I want to do that. "Ripoff.com" would be a more suitable name. But, hey, company is still around and, I suppose, making dough.