Originally Posted by piiit

This is what i was referring to a few weeks ago with strange things happening and as another user also recently reported here.

I could see a screenshot with an artefact error where a line was not continouing anymore. The price was higher, but they actually had prices and/or room categories removed from the competing website before denying a claim.

As another user had a lot of claims approved for high-price rooms in a short period of time i actually don't understand why they should be doing this as this is acutally something that severely misleads the customer and is tricking claim denials what actually means that a lot of competing website are always cheaper as the IHG Website which leads the whole BPG ad absurdum.