Recently had a conflict come up and couldn't make 2 of my reservations. One had already passed, but another was for later in the day.

The upcoming one was easily changed, and I was able to call and do an equal swap, no charge.

The past reservation I had to call Amtrak about and it took a 20 minute hold followed by another 20 minute hold to get a refund process kicked off...

Interesting to note, they said they had my ticket in the system as "lifted" and that the conductor can do a "lift all" regardless of if you present the ticket or not... this caused all kinds of problems and exceptions in processing the refund... made me long for the days of paper.

Also, neither of my 2 new tickets are showing on the iPhone app, although I have the email tickets showing they are linked to my AGR# and profile... not sure if it had to do with being called in? Anyone else missing tickets on the app?