Join Date: Oct 2004
Location: Anywhere but home
Programs: AA EXP, UA Gold/MM, DL Plat/2MM, HH Dia, PC Plat, MR Gold, ALL Sil
Posts: 4,678
I have found the DL agents just assume all non-Y fares are nonrefundable. I had to insist that the agent look closer at the fare rules once and after being on hold for 10 minutes, she realized her mistake. In other words, the DL agents are wrong if it is listed as refundable on the website (of course, minus the cancellation fee).