i am having issues with searching availability. I can search for awards/upgrades and it works fine but availability times out. started this morning, i did the upgrade and rebooted and still not working

all the internet connection tests work fine except for the ping of kvs.unrealnetwork.com

[Google.com - HTTP]
OK

[Yahoo.com - HTTPS]
OK

[KVSTool.com - HTTP GET]
OK

[KVSTool.com - HTTP POST]
OK

[KVSTool.com - DNS]
OK

Server: UnKnown
Address: 192.168.0.1

Name: kvs.unrealnetwork.com
Address: 67.202.66.24
Aliases: www.kvstool.com

[KVSTool.com - Ping]
Pinging kvs.unrealnetwork.com [67.202.66.24] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 67.202.66.24:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

[System Info]
Receive Time-Out: 300 Seconds