Originally Posted by TatianaBokareva

Hello! Please help me with the situation. Or tell me where I need to write a treatment.

September 18 in Florence, my friends and I booked a car in the office Sixt:
codice assegnato alla richiesta di prenotazione 1698842

It had to be a car of "C", the date of rent from 19/09 to 23/09. Take the car we were in Florence and give the car we had in Mestre (Venice). Car rental cost 374.84 euros.

We have done so. Only at the time of renting a car in the garage Sixt was not necessary car and we were provided with a car of a higher class. A woman in the office told us that the price will not change.

We left the car in the parking Sixt near the train station in Mestre morning of September 23. Sixt office was closed. And we left the keys and documents of the car at the parking security guard. He said that the way it should do.

When we returned to Russia, we found that the amount deducted from the card:
Retail ITA FIUMICINO RM AUTONOLEGGIO SIXT 19.09 800,00 €
Retail ITA FIUMICINO AUTONOLEGGIO SIXT 19.09 374,84 €
(Kozeev Konstantin)

We passed a car with a full tank, damage was not. Mileage was about 700 km.

Why do we pay another 800 euros???