Hi,

I am just wondering about this hypothetical situation: Plat member is - due to a delayed flight - arriving very late at a hotel, say after midnight local time. The hotel is not sold out, however had oversold the specific upgraded room-type the Platinum member had reserved and given away all rooms of that type, still however has regular rooms available, yet no rooms of the type the Plat had reserved. Would this Plat be due any compensation by the rules?

Case in point would be a Residence Inn where this Plat reserved a 1-Br Suite, yet on checkin everything available are Studio rooms...

Any suggestions would be very much welcome!

Greetings - Dirk