FlyerTalk Forums - View Single Post - BA customer service desk in arrivals at T5?
Old Sep 29, 2012 | 7:11 pm
  #5  
cornishsimon
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Originally Posted by adrianjc32
There were staff at the gate with coach tickets to Gatwick. Also the arrivals desks had vouchers for any customers who slipped through...


Thanks for posting this info, im just curious, as im obviously not in the situation myself, but say im booked EDI-LGW with a GEX ticket into London, and and up getting routed to LHR, is the only option to accept the bus voucher or do BA staff have any descretion to offer a HEX voucher to get me into London ?


cs
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