Location: LAX
Status: President
Reserved: Full Size
Received: White Lincoln Town Car - what a wonderful upgrade if I was 70 years old and wore knee-socks to play golf
Requested: see story below...

I go into the Preferred booth...two bored looking agents completely disinterested in anything and everything. The one agent that looked awake told me to take anything from Row L or M. I go outside and see all kinds of nice cars - a Benz, BMW, Infiniti, Volvos, etc. None of the doors were unlocked so I went back and asked why and was greeted with (caps to emphasize the yelling) "I TOLD YOU TO TAKE FROM ROW L OR M BUT NOT ON THE RIGHT SIDE!". Sheesh.

I go back out and find the correct L/M, the exchange area - nothing but garbage - a bunch of Crown Victoria things, one old Malibu, one Chrysler 200 and a couple SUVs. I catch a manager walking around and asked nicely if I could get a Prius as my exchange - he scoffed like I had asked for a Bentley. I asked if I could get something more economical than my Lincoln Town Car - he said sure, and would be back shortly - and pulled up in a dirty, dingy Toyota Corolla! When I said I had reserved a Full Size car and should be upgraded, and suggested the Corolla should be re-priced as an economy car, he said the Corolla was "my choice" and there would be no rate change. At this point I was ready to hit him upside the head and even my amateur traveling SO knew he was being a jerk on purpose with the Corolla.

We finally decided to take a Chrysler 200 parked in the Exchange area, then switched to a Sonata they pulled up - 17,000 miles, drives like a beaten up piece of crap, no Sirius, vomit or poop stains on the back carpet.

Not only will I not rent from the LAX station again, I'm seriously questioning if I should ever rent from Avis again.