Join Date: Oct 2006
Location: London, UK
Programs: BA Gold, VS Silver, SQ Silver, IHG Plat Amb, Hilton Gold, Marriott Plat, Accor Silver, Radisson Prem
Posts: 16,873
There is a BA service desk in the domestic baggage reclaim hall at T5. Alternatively, your friend can go to the service desks in Zone E departures at check-in level once through to landside.