Originally Posted by
Guyke
AA does not offer any direct mail for customer complaints and one can only approach them (online) via their website, which limits the mail, and therefore the description, to 1,500 notes.
Really. It took me about ten seconds to browse Contact AA -> Customer Relations -> Compliment/Complaint/Comment -> Other Contact Information to find not one but two addresses to send a written letter to AA (or did you mean email when you wrote mail?). Also, though they don't make this clear, you can send multiple 1500-character online comments and the system automatically ties them together. However, as others have said, the best complaints should be kept concise and below the 1500 character limit anyway.