Originally Posted by
stimpy
Hah! That is a joke. I don't know anyone who thinks Apple has good customer service. Just read a few threads on Apple's own BB. Customers are mostly left fuming at Apple, not to mention developers. That poll must have measured people who never had a problem or fanboys who line up at the Genius bar.
People post to Apple's BB because they are having problems. If you read boards devoted to problem reports, you get the impression everyone has problems. Customer satisfaction surveys poll all customers. Most customers have never had a problem.
http://en.wikipedia.org/wiki/Selection_bias