And the worst stay so far in 2012 at a "luxury" hotel: The Sacher Salzburg -- shower in tub, which wildly fluctuating water temperatures; in-room internet only picks up a signal if you are sitting on the toilet; dilapidated rooms; terrible service ("May I use your fitness center while I wait for my room to be prepared?" "No, the fitness center is only available to guests who already have their room key.")