Originally Posted by
Swiss Tony
Ugh!
It might be worth calling the Sofitel and explaining the situation to them to see what they say. They have a property adjoining Terminal 5 as well so might give you some kind of credit note - if you don't ask you don't get!
Have now changed to Sofitel Heathrow which cost a few thousand more Avios points as I had booked it with them.
Thanks for all your replies