KLM requests your input regarding Priority Boarding
Flyertalk members,
As you know the
Priority Boarding concept is discussed quite often. KLM is also aware of certain situations where they may have room for improvement.
I refer to the message below requesting your input regarding your feeling of
Priority Boarding on intra-Europe flights.
Your comments/suggestions are highly appreciated. All comments will be forwarded to the appropriate KLM department.
Best,
Gajan
Priority boarding is a service for our premium customers, who value this as an important service, but indicate that the implementation does not always match their expectations.
Please help us in improving this services by offering your views and suggestions.
Why is priority boarding valuable to you:
- not having to stand in line;
- being among the first to board;
- being sure you there is enough space left on board for your hand luggage;
- ...
Would you rather board as one of the first (which means you have to be at the gate on time, before boarding starts) or board later, using the priority lane to pass the queue?
Which scenario would you prefer:
- The current boarding process (implemented correctly) starting with priority boarding for premium customers and boarding other passengers after that;
- A perhaps more efficient boarding process (e.g. boarding in rows from back to front) without priority boarding.
Do you have any creative suggestions for improving the (priority) boarding process?
Last edited by Gajan; Sep 27, 2012 at 10:16 am