What???? I spent a lot of time living in the USA during my childhood, but haven't lived there for the past 20 years now. Has it really changed so much that customers are expected to put up with this sort of thing? Certainly that was not the case when I lived there. As I mentioned earlier in this thread, I would think something like this would be a good target for a lawsuit, perhaps a class-action lawsuit if that is doable in this type of a case. Why on earth do you people just let a business walk all over you and just accept it as that's the way it is? That is certainly not the attitude anyone I knew had when I was growing up there. I'm certainly not someone who thinks of suing another at the drop of a hat, but this is absolutely ridiculous and totally unacceptable that the customer bears any responsibility in this matter. If it was a one-off deal where they didn't notify me of one of my itineraries, I could write it off as some glitch. But wholesale failure on their part to notify customers of changes is simply gross negligence on their part! I cannot see how it can be viewed any other way. Yes, there was a merger and there are lots of issues dealing with the merger, but they need to be prepared to pay up if they cannot deal with such a simple task as notifying customers of changes. This isn't some rocket science we're talking about here. If their IT department is so incompetent that they cannot figure out how to do it reliably, then they needed to immediately setup a huge bank of phones and people to man them and call the customers to inform them of the changes. What's so difficult about that? They obviously know there's a problem, given all the reports I'm seeing here that this has been ongoing since at least the merger. Yet they fail to act on their problem.

I'm not based in the USA, nor do I fly UA much. This upcoming cluster of trips is a one-off deal for me. But if I was living in the U.S. and did fly UA with much frequency, you can bet there is absolutely no way I would ever take a "you have to live with it", "it's your responsibility" approach to this issue. I would be at the forefront of looking at what legal angles there are to force an immediate change and compensation for their gross negligence.

Sorry for the additional rant. UA's got me worked up, especially after reading how this is so common place.

For the record, I'm not about to get into any politics on this forum, being I'm not an active member here on the UA board. But I did not feel in any way berated by the comments, realize now that there is a sort of workaround for this one issue, but also don't feel that is in any way my responsibility to have to check all the time either.